Refund Policy

At C.A.S.H. Insight, we are committed to delivering high-quality digital products, coaching, and consulting services. We understand that circumstances can change, and this Refund Policy is designed to be fair, transparent, and protective of both our clients and our business. Please read this policy carefully before making a purchase.

1. Digital Products — Non-Refundable Policy

Due to the immediate and electronic nature of digital product delivery, all sales of digital products are final and non-refundable once the product has been accessed, downloaded, or delivered. This applies to:

• eBooks and digital guides
• Downloadable templates (resume templates, salary negotiation guides, HR templates)
• Salary transparency resources and workforce development content
• Any other downloadable or electronically delivered materials

We encourage you to review all product descriptions carefully before purchasing. If you have questions about a product prior to purchase, please contact us at info@cashinsightgroup.com and we will be happy to assist.

2. Technical Support for Digital Products

If you experience a technical issue accessing or downloading your purchased digital product — such as a broken link, corrupted file, or failed delivery — please contact us within 7 days of purchase at info@cashinsightgroup.com with your order reference number. We will promptly investigate and provide a replacement file or alternative access at no additional cost. Technical issues do not constitute grounds for a refund where the product has been successfully delivered and accessed.

3. Coaching & Consulting Services — Cancellation Policy

We value your time and ours. The following cancellation terms apply to all coaching sessions (salary negotiation coaching, career consultation, HR advisory, logistics consulting, and process improvement consulting):

Rescheduling requests must be submitted via email to info@cashinsightgroup.com with your booking reference. Credits are valid for 90 days from the date of issue and are non-transferable.

4. Workshops & Group Training — Cancellation Terms

For workshops, group training sessions (logistics training, youth career readiness workshops, HR workforce advisory sessions), and corporate engagements, the following terms apply:

• Cancellation by client (7+ days before): Full refund or credit, minus any non-recoverable preparation costs
• Cancellation by client (3–6 days before): 50% refund or full credit toward a future session
• Cancellation by client (less than 72 hours before): No refund; credit may be offered at our discretion
• Cancellation by C.A.S.H. Insight: Full refund or rescheduling offered to all registered participants

Corporate and organisational bookings may be subject to separate contractual terms agreed upon at the time of engagement.

5. Resume, LinkedIn & Career Document Services

Resume optimization, LinkedIn profile services, and career document preparation are custom services. Once work has commenced — including the initial consultation or first draft delivery — refunds are not available. If you are dissatisfied with the initial draft, we offer one round of revisions at no additional charge. Please communicate your feedback within 5 business days of receiving your draft.

6. Dispute Resolution

If you believe a charge was made in error or you have a concern about your purchase, please contact us at info@cashinsightgroup.com within 14 days of the transaction date. We are committed to resolving disputes fairly and promptly. We ask that you contact us directly before initiating a chargeback or dispute with your payment provider, as we are always willing to work toward a satisfactory resolution.

7. Contact Us

For all refund requests, cancellations, technical support, or questions about this policy, please reach out to us: